Foundation of Emotional Intelligence
Overview:
Emotional intelligence is the ability to be aware of your own feelings and those of others, manage your feelings and use your understanding of emotions to create better relationships with other people. As a result, people with high emotional intelligence enjoy better mental well-being and are easier to deal with compared to those who have low emotional intelligence.
Learning Outcomes:
At the end of the course, participants will be able to:
- Identify what emotional intelligence is and why it is important.
- Find ways to recognize and manage their emotions.
- Identify techniques to recognize and inspire emotions in others.
- Examine the application of emotional intelligence at work.
- Set up an action plan to foster their emotional intelligence
Indicative Content
Module 1: An Emotional Intelligence Primer
- What is emotion and emotional intelligence?
- Daniel Goleman’s Emotional Intelligence Framework.
- How Emotionally Intelligent are you? – Self-Assessment.
Module 2: Self-Awareness:
- Emotional Intelligence and Knowing yourself.
- Feelings, Moods, and Emotions.
- The Language of Emotions.
- Knowing your strengths and weaknesses.
Module 3: Self-Management
- Strategies/techniques for effectively regulating your emotions.
- Self-Management techniques.
Module 4: Empathy
- What is Empathy?
- Empathy and sensing what others feel – skill practice activity
- Emotional Intelligence in Conflict Resolution
- Active empathetic listening
Module 5: Relationship Management
- Getting the change, you want
- The building blocks for managing relationships
- Emotional Intelligence in Leadership
Who should attend?
- Anyone who wants to understand Emotional Intelligence for personal or professional development.
- People who want to enhance their career prospects by developing their Emotional Intelligence
- HR and other professionals who want to guide and coach others to improve their performance
- Leaders who want to know how to ‘win hearts and minds